Refund policy

14-Day Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To request a return, please contact us at retailmadeeasystore@gmail.com with your order number and reason for the return.

Once your return request has been reviewed and approved, we will provide you with the appropriate return shipping address and instructions.

Please do not send any items back before receiving return authorization and shipping instructions from our team. Items returned without prior authorization may not be accepted.

Return Shipping Costs

Customers are responsible for arranging and paying all return shipping costs, unless the item received is defective, damaged, incorrect, or otherwise required by applicable law.

Return shipping costs are non-refundable for returns due to a change of mind, accidental purchases, incorrect orders, or personal preferences.

We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking information.

The customer is responsible for ensuring the returned item is securely packaged to prevent damage during transit.

Any applicable customs duties, taxes, or additional shipping charges should be clarified with our customer support team before shipping.

Original shipping fees are non-refundable unless otherwise required by applicable law.

For any questions regarding returns, please contact us at retailmadeeasystore@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

We will evaluate the issue and work with you to make it right.

If a return is necessary due to our error or a defective product, we will arrange an appropriate solution, including covering reasonable return shipping costs where applicable.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants).
• Custom products (such as special orders or personalized items).
• Personal care goods (such as beauty products).
• Hazardous materials, flammable liquids, or gases.
• Gift cards.

Sale items are generally not eligible for voluntary returns, except where otherwise required by applicable law.

Please contact us if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you receive the product you want is to return the item you have, and once your return is accepted, make a separate purchase for the new item.

Customers are responsible for return shipping costs associated with voluntary exchanges unless otherwise agreed or required by applicable law.

European Union 14-Day Cooling-Off Period

If your purchase qualifies for the European Union’s statutory right of withdrawal, you have the right to cancel or return your order within 14 days of receiving it, without providing a reason.

Returned items must be handled and returned in accordance with applicable EU consumer protection laws.

For change-of-mind returns, customers are responsible for the direct cost of returning the goods, provided they were informed of this obligation before purchasing.

This does not affect your statutory rights regarding defective, damaged, or incorrectly supplied products.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days, subject to applicable legal requirements.

Please remember that your bank or credit card company may require additional time to process and post the refund.

Original shipping fees are generally non-refundable for voluntary returns, except where required by applicable law.

If more than 15 business days have passed since your refund was approved, please contact us at retailmadeeasystore@gmail.com.